Warranty
The manufacturer warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original purchase date. Repair or replacement is subject to verification of the defect or malfunction. Proof of purchase will be required via an original purchase receipt stating the item number, date and place of purchase. The purchaser must contact customer service to obtain an RA before sending the product in for repair or replacement. The warranty will be honored if all conditions are met by the original purchaser.
Instructions:
- Contact customer service https://smartbrandsintl.com/contact/
- Have your original receipt with purchase date and product information
- Complete the form and describe the issue
- Please include your contact information – both an email address and a phone number
- Our customer service team may ask you to take a picture of your receipt and product for us so we may better assist you
- If the product needs to be returned to us for repair we will provide you with a Return Authorization Number and additional instructions
- Do NOT send us product without first contacting customer service
- Please confirm you’ve included contact information so we can reach you with questions or follow up instructions
Thank you for this opportunity to help you with your item and your concerns. Kindly note we try hard to respond within a reasonable amount of time but we don’t stock replacement parts locally so it sometimes takes us a little longer to provide an update or answer. Thank you for your patience and understanding.